FAQs

Q?

What should I do with my pet?

A.

We love, love our pets and will probably grow to love yours as well!  Sometimes clients crate their pets when they are not home and some pets have free reign of the house while the homeowner is away.  Darling Dusters will work with you to come up with an ideal solution for your pet and your cleaning team.  In the case of aggressive pets who do not like visitors we may request he or she be crated but we enjoy pets and will treat them as if they are our own whenever possible.  When we meet for your free in-home estimate we can discuss your pet and your normal routine or process for leaving the home.  If you share with us what soothes your furry friend as well as what might excite them we will be equipped to treat them in a way they are accustomed.  While your cleaning team is there to clean your home and doesn’t have time to walk your dog (unless it is a custom service you would like added to your cleaning schedule), Tell us where and how to let your dog outside safely we will be happy to give him or her some outdoor time-weather providing-while we are cleaning.

Q?

Will the price for my visits be the same each time?

A.

Yes, most of the time.  When we come for a free in-home estimate you will tell us how often you would like us to clean your home and choose which (if any) custom options you would like performed at each visit.  In return, we tell you how much each visit will cost.  Sometimes clients add custom options for a cleaning if something special is coming up, like bed linens changed in guest rooms because overnight visitors are staying at their home.  In these cases the price of a cleaning may change relative to the duties performed by the team.

Q?

How do I pay for cleaning?

A.

Darling Dusters accepts cash, check or PayPal payments.  Usually our clients prefer to pay ahead of time online through Paypal so they can use a debit or credit card or they leave a personal check on the table/counter for their team to take with them after their visit is complete.  If you need to pay with cash we can accept it but it is much harder to track and verify cash in case a mistake is made or a miscommunication occurs.

Q?

What if I need to change one of my scheduled cleaning visits?

A.

Sometimes it is necessary to reschedule a cleaning due to vacations, illnesses, overnight guests, etc..  Please give us as much notice as possible so we can accommodate your needs with as little impact on the team and other clients.  If your cleaning day happens to fall on a holiday Darling Dusters will contact you and provide choices for an alternative visit.  Keep in mind we offer custom options which might come in handy when preparing for your holiday celebrations!

Q?

Who cleans my home?

A.

Darling Dusters sends a team of at least two trained, insured and bonded employees to your home.  They bring everything they need to clean your home except a vacuum cleaner.  We do our best to send the same team to a home each time but sometimes it is necessary to switch teams around because of scheduling conflicts.

Q?

How do I communicate with Darling Dusters?

A.

We count on customer feedback and communication to keep our professional relationships open and honest.  We guarantee our cleanings and ask that our clients call or email us with any questions or concerns regarding their cleaning.  We want to know if our teams are meeting, exceeding or falling short of expectations and although we follow up on a regular basis and spot-check our teams performance we need you to tell us how they are doing.

Q?

When will my cleaning team arrive?

A.

Our regular hours are from 9am-5pm Monday through Friday.  We do our best to arrive at a home within the time window we agree upon.  Rarely there is an issue and the team may be held up because of car trouble, sickness, a situation at the house before yours, etc..  In these cases we will call our contact number for you and discuss the team’s expected arrival time and whether or not it will be acceptable or if the visit will need to be rescheduled.  It is very difficult to give an exact time of arrival because of the many variables which factor in to the Darling Dusters cleaning team’s schedule on any particular day.

Q?

What do I need to do before my cleaning visit?

A.

To get the most out of your cleaning and so your team of maids can be as efficient as possible, we ask you to pick up all the rooms you are having cleaned and put all your clothes, toys, etc., where they belong.  This ensures your Darling Dusters team can remain focused on cleaning your floors, appliances, sinks, etc. to the best of their ability without having to move your things out of the way.

Q?

Do I need to provide any cleaning equipment or products?

A.

Darling Dusters only asks that you have a vacuum cleaner available for your team of maids to use at your home.  We believe it is important to keep all homes separate and as clean as possible and a vacuum cleaner moving from home to home could carry with it pet dander, dust mites, etc..  If you are unable to provide a vacuum cleaner for our use we are able to make other arrangements.  All other equipment and products are brought with your team each time they visit your home to clean.  If you have preferences other than the products we use feel free to let us know where to find them so we can access them.

Q?

Should I be home when Darling Dusters arrive?

A.

One of best parts of having a maid service clean for you is returning to a freshly cleaned home.  Most of our clients provide a key or a garage code and our maids clean their home while they are at work, the gym, shopping, etc..  Sometimes homeowners like to chat or feel badly about ‘sitting around’ while the team works so we have found it best for our customers to do something outside the home while we clean.  Of course some people work from home, some have infants with very specific routines and sometimes illness or recovery from surgery requires a person to be home while the team performs the cleaning service and that is just fine.

Q?

What if something gets broken?

A.

Sometimes things get broken and we always feel terrible about it and do our best to rectify the situation and replace whatever was damaged.  Darling Dusters maids are trained to handle our clients’ belonging with the greatest care in order to deter damage or breakage.  If an item of yours is broken or damaged we will work together to come to a resolution.  The best way to avoid this is for our clients to keep their most valued belongings stored in china cabinets, display cases or safely put away altogether so the cleaning team doesn’t ever have to handle them.

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